The KSA website shall not use personal information for any purpose other than those stated below. If the purpose of use changes, separate consent will be obtained.
Non-member Civil Complaints and Q&A: Handling of inquiries and customer service responses
The KSA website processes the following categories of personal information:
Non-member Civil Complaints and Q&A Management – Required items: Name, Email, Contact Number
The KSA website retains and processes personal information within the period consented to by the data subject or as required by applicable laws and regulations.
Non-member Information for Civil Complaints and Q&A: 3 years (in accordance with the Act on the Consumer Protection in Electronic Commerce and its Enforcement Decree)
The KSA website does not provide personal information to any third party except as otherwise required by law.
For efficient processing of personal information, the KSA website entrusts certain tasks as follows:
Recipient | Provided Information | Purpose of Use | Retention Period
World Research Co., Ltd. | Name, Email, Mobile Number | Customer Satisfaction Survey | Until the end of the consignment contract
Data subjects may, at any time, exercise their rights regarding the access, correction, deletion, or suspension of processing of their personal information held by the KSA website.
Requests may be made in writing, by email, or by fax in accordance with Article 41(1) of the Enforcement Decree of the Personal Information Protection Act, and the KSA website shall take prompt action upon receipt.
Requests may also be made through a legal representative or authorized agent. In such cases, a power of attorney in the form prescribed by Annex Form No. 11 of the Enforcement Rule of the Personal Information Protection Act must be submitted.
Requests for access or suspension of processing may be restricted in accordance with Articles 35(5) and 37(2) of the Personal Information Protection Act.
Requests for correction or deletion cannot be accepted if the information is legally required to be retained by other laws.
The Korean Standards Information Network verifies the identity of the requester or their legitimate representative when handling requests for access, correction, deletion, or suspension of processing.
When personal information becomes unnecessary, such as upon expiration of the retention period or fulfillment of its processing purpose, the KSA website shall destroy such information without delay as follows:
Destruction Procedure: Unnecessary personal information and files are destroyed without delay in accordance with internal policies.
Destruction Method: Personal information in electronic form is permanently deleted using technical methods that prevent recovery, and printed information is shredded or incinerated.
In accordance with Article 29 of the Personal Information Protection Act, the KSA website implements the following measures to ensure the security of personal information:
Administrative Measures: Establishment and implementation of internal management plans, and regular employee training for those handling personal information
Technical Measures: Access control management, installation of access control systems, encryption of passwords, and installation of security programs
Physical Measures: Access restrictions to computer rooms and data storage areas
The KSA website designates the following officers and departments responsible for the protection and management of personal information, as well as for handling requests for access and inquiries:
Category | Personal Information Protection Officer | Personal Information Manager | Department for Access Requests
Department | Management Support Headquarters | Knowledge Information Office | Each Department
Name | Director Lee Kyung-geun | Committee Member Kwon Jin-taek | Relevant Department Staff
Phone | 02-6240-4510 | 02-6240-4544
Data subjects may contact the following organizations for dispute resolution or consultation regarding personal information infringements:
Personal Information Infringement Report Center (operated by KISA): 118 (privacy.kisa.or.kr) — Reports and consultation on privacy violations
Personal Information Dispute Mediation Committee: 118 (www.kopico.go.kr) — Applications for dispute mediation and collective dispute resolution (civil remedies)
Supreme Prosecutors’ Office Cyber Crime Investigation Unit: 1301 (www.spo.go.kr)
National Police Agency Cyber Bureau: 182 (cyberbureau.police.go.kr)
The KSA website does not use cookies or any similar automatic data collection technologies to store or retrieve user information.
This Privacy Policy takes effect from the effective date stated below. Any changes or revisions will be announced on this page.
Effective Date: July 16, 2021 (Amendment to Article 9)
Previous Amendment: January 11, 2019 (Amendment to Article 9)
